Privacy policy

The information we collect

Personal information would include information about anything you complete on the web page in which we collect it and may also include your IP address.

We may collect personal information in the following places:

• Our websites, including cookies unless you configure your web browser not to accept them
• Through social media channels
• Through 3^rd parties supplying a service to us ( e.g. table booking or gift voucher purchase)
• When you otherwise provide it to us voluntarily (e.g. completing a feedback form)

We may use this information to contact you by e-mail or other methods about your transaction, however, we will only use this information for marketing to you where you have given us explicit consent to do so.

Our website may contain links to others; we do not endorse or accept any responsibility or liability for these other websites, therefore, please be aware when visiting other sites that we have no control over the content of these sites. Please also ensure that you have taken precautionary measures to ensure that any downloads etc. are safe.

Data may be transferred, processed and stored at a destination outside the European Economic Area by staff of one of our trusted suppliers.

Unfortunately, the transmission of information via the internet is not completely secure and while we will do our best to protect your personal data, we cannot guarantee its security. Any transmission is done at your own risk.

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email in accordance with General Data Protection Regulations (GDPR).

By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact our Data Protection Officer at Daniel Thwaites on dataprotectionofficer@thwaites.co.uk.

Cookies

Cookies are tiny, harmless text files sent to your computer or mobile when you visit a website and there are different types of cookies – these are the cookies we use on our websites.

Persistent Cookies which help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Session Cookies which remember your selections when using the web booking system – these are essential to the working of the website and if disabled you will not be able to use this part of the site.

Google AdSense Cookies – used by Google to report anonymous data for future marketing use – you can find out here.

Google Analytics Cookies  - used to understand more about how the site is being used to help improve the user experience however all data is anonymous. You can find out more at here.

Hotjar Enabled Site  - in a similar way to Google we use Hotjar to understand how people use the website. Again all data is anonymised and you can find out more here.

Mapping  - we track your location in order to be able to provide directions and maps through Google and/or Mapbox.  You can find more information at Google and Mapbox.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies based on implied consent, but you can modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of the website. To find more information about cookies and how to control or delete them we recommend you visit aboutcookies.

Social Media

If you click on social buttons to share or bookmark pages you should be aware that these sites are likely to be collecting information about what you do on our web site and the wider internet – this may include Google and Facebook amongst others. You should check these sites respective privacy policy in order to find out what they are doing with your personal information and how to opt out or delete your information.

Email Newsletter Sign up

We only use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you if you have signed up and given us explicit consent to do so. We do not sell customer data or mailing lists to any third parties. We only share your information with our trusted email service provider, Wired Plus,  to ensure we can fulfil our service you’ve requested and consented to. You may opt- out of receiving these communications from us by following the unsubscribe link provided in any email we send.

You can read the WiredPlus privacy policy here.

Third Parties

Third parties (such as online reservations systems, Google and social media websites) that feature on our website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features

Current third parties are:

Reservations systems:  where information is collected in order to process a transaction such as a room booking or table reservation.
Travelclick handles our online room bookings – you can view their privacy policy here.
Zonal handle our online table bookings – you can view their privacy policy here.

Gift vouchers:  where information is collected in order to purchase a gift voucher.

SK Chase handles our hotel gift vouchers – you can view their privacy policy here.

Ez-Runner handles our spa treatment vouchers – you can view their privacy policy here.

Accuracy of details

While we have tried to ensure that all information about the properties, facilities, attractions and events is accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and Daniel Thwaites cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.

The material on this website is protected by copyright which is owned by Daniel Thwaites. Users may view, print and download the contents for personal use only and the contents must not be used for any commercial purposes without the permission of Daniel Thwaites.

Useful Links

Information Commissioners Office – As the independent arbiter of information rights, the Information Commissioner has been charged with regulating the new rules for websites aimed at UK consumers.

Choice of law

These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.

Registered Company Name: Daniel Thwaites PLC

Registered Company Number:          00051702

Registered Company Address:         Penny Street, Blackburn, BB1 6HL